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It talks about identity checks, cookies, marketing preferences, and the safety measures used to keep data safe. It also talks about whether data is processed in or outside of UK. You can find out what your rights are as a player and how to contact support to see, change, or delete certain data, whether you live in the area or are just visiting with UK. You agree to the privacy policy when you create a Spreadex account. You are asked to confirm that you have read and understood the privacy policy when you create a Spreadex account.
Usually, this acceptance is shown as a required checkbox during the sign-up process. You can't finish registering until you click it. To provide the service, follow the law, and keep you and the platform safe from abuse, you agree that Spreadex may collect, use, and share your personal information in the ways described in the Privacy Policy. By clicking the "Accept" button, you're telling Spreadex that you agree to the terms and that you know why they need the information you give them when you sign up and use your account. It also means you agree to certain processing needed to open and keep your account open and to meet regulatory requirements.
This includes your name, date of birth, address, email address, and phone number. It is used to create and manage your account. As part of responsible gambling and anti-fraud measures, data may be used to make sure people are who they say they are and that they are eligible. Payment and transaction data includes details about deposits and withdrawals, like when you deposit $100 or ask for $500. To keep things safe and make the service more reliable, technical and usage data like device identifiers, IP addresses, login histories, and activity logs are collected. Sharing with service providers: Your information will only be shared with trusted partners (like payment processors or verification providers) when it's needed to run your account.
Spreadex will not be able to create your account if you do not agree to the Privacy Policy. If you later don't agree with changes to the Privacy Policy, you can usually stop using the service and close your account, as long as you still have to keep any records that are required by law. Spreadex Casino may ask you for certain personal information to make sure who you are, where you live, and that your payment methods are real in order to meet KYC, AML, and responsible gaming requirements. The exact set can change based on what you do with your account, the services you use, and the rules in UK.
In practice, information is gathered when you sign up, when you ask to withdraw money, or when certain risk checks happen, like when you request a larger cash-out than $500, when you use more than one payment method, or when you log in in a way that doesn't seem normal. Requests are usually limited to what is needed to make sure you are who you say you are and keep the platform legal. Identity information is used to make sure you are the owner of the account. Most of the time, this includes your full name, date of birth, and UK, if that information is needed for regulatory reasons. Your email address, phone number, username, and account status may be part of your contact and account information.
Spreadex Casino can also keep a basic record of your account history related to fraud checks, like when documents were asked for and whether they were approved. To make sure that you live at that address, address verification data is collected. Of course, this can include your full address and proof that it is still valid. To make sure you own the payment method and to help with AML checks, you may be asked for payment and financial verification data. For some payment methods, this can include payment instrument details that have been hidden and transaction references for things like deposit £50 or withdraw 500 £. When needed for AML and safer gambling checks, information about where the money comes from and how much it costs may be asked for.
For certain levels of activity, if someone asks you where your money comes from, you may need to show them proof. Data about technology and security can be used to keep your account safe and stop fraud. This might include your IP address, device identifiers, browser information, login timestamps, and geolocation markers to make sure that your access matches the rules for your profile and UK.
Spreadex Casino may also keep track of your interactions with customer service for verification purposes, such as the messages you send and any extra information you give to satisfy a KYC request. Checks can include matching information against verification databases to make sure the person is who they say they are and stop fraud if allowed and needed.
Spreadex Casino uses information from your account to make sure that bonuses and promotions are applied correctly and to the right games and wallet when you choose to take them up.
This usually includes your account ID, contact information, login and device signals, and important account status indicators like whether your account has been verified and is active. Your information is also used to make sure that you are eligible for a promotion and that it can be given to you fairly. Broadly speaking, this means that Spreadex may look at the offer's basic terms, like the types of games that qualify, the minimum deposit of 20 £, the maximum bonus of 200 £, and any wagering requirements, before giving out the bonus and again before letting you cash out any bonus-related winnings.
You might not get the bonus, it might be taken away, or it might be limited until checks are done if you don't meet the requirements of an offer. Spreadex may ask for more proof before letting you use a promotional benefit. This is usually the case when there are bigger bonuses, like a bonus of up to £200, or when eligibility depends on things like UK or residency rules set by regulators and internal policy. Usually, you can change your marketing preferences in your account settings to control how you get promotions. You can choose not to receive certain communications if you still want to play without receiving promotional messages. You will still receive important service notifications about your account and transactions.
There is a clear separation between the payment information that is needed to process a transaction and the information that is stored for compliance and account protection when you deposit or withdraw money at Spreadex Casino. The only reasons we collect information about your credit cards, e-wallets, and bank transfers are to process your payments, stop fraud, and meet our legal and regulatory obligations related to your account activity. Sensitive payment data is usually sent through encrypted channels and processed by regulated payment partners to keep your financial information safe. Spreadex Casino tries not to store full payment information as much as possible. Instead, it uses tokenized references and transaction records for things like chargeback management, audit trails, and making sure that payments are added correctly.
What can lead to extra checks. For security and legal reasons, some patterns can require extra validation of payment information. These include a first deposit of £100 followed by an immediate withdrawal request, changing funding sources often, account holders' names that don't match, or an unusually high number of transactions. Spreadex Casino may then ask for proof that the person actually owns the card, e-wallet, or bank account.
Useful tips to keep your payment information safe. Always use credit cards that are registered in your own name, and make sure that the information on your accounts stays the same. Make sure your contact information is up-to-date so that confirmations and security alerts get to you quickly after changing your bank information or e-wallet accounts.
If you ask Spreadex Casino to send you money, they may need to make sure they know who you are and how your account is funded. These checks make sure that your personal information is handled carefully and only for legal reasons. They also help stop fraud and make sure that rules against money laundering are followed. Source of Funds checks are usually done when there is a change in the way payments are made, more activity, or when a withdrawal of 500 £ or more occurs. Someone will let you know what documents they need and how to send them safely if they ask for them.
In order to process your withdrawal and meet Source of Funds requirements, Spreadex Casino might ask for proof of where the money in your account comes from. Compliance staff should only be able to see information that is needed for the check, and only that information should be collected.
Usually, documents are kept in systems that are encrypted or in secure document management tools that control who can see them based on their role. Our goal is to keep your information private while still making it available for audits and legal needs. Give full pages when you send in files and make sure that important information can be read. You might be able to hide unnecessary lines in a document with transactions that are not related if your name, date range, and important entries can still be seen for verification. It is usually only kept for as long as is needed by law and for operational reasons. Depending on how the company handles data, copies that have been stored should be deleted safely or made anonymous once the retention period is over.
Spreadex Casino uses both automated and manual controls to keep an eye on deposits, withdrawals, and game play. This helps protect your account and your 100 £ deposit or 500 £ withdrawal from being misused. These checks are meant to find patterns that don't make sense, keep customers safe from unauthorized access, and support a safe, legal gaming environment. Money Laundering (AML) and Counter Terrorist Financing (CTF) standards are also supported by transaction monitoring. Before processing a withdrawal of 1,000 £ or a series of smaller transactions that, when added together, show high risk, Spreadex Casino may ask for more information about where the money is coming from, who owns the payment method, or the purpose of the transaction if needed.
Monitors and controls look for activity that doesn't match how you normally use the account, that doesn't match up with account information, or that points to involvement from a third party. Deposits, withdrawals, transfers, and activity related to bonuses can all be viewed, both in real time and after they have been sent.
Spreadex Casino may temporarily stop processing a transaction, limit certain account functions, or ask for more proof to make sure the request is real and legal. Some of the information that could be asked for are proof that a payment method belongs to you, proof that you are who you say you are, or proof of where the money came from for deposits like 2,000 £. Requests are made based on risk and may be different for you depending on what you do, where you live, and the rules that apply. Spreadex Casino may take precautions to protect players when they think fraud is happening. For example, they may undo a transaction that seems fishy, refuse a withdrawal, block players until the fraud is investigated, or report any suspicious activity to the right authorities if the law requires it.
The Spreadex Casino website and app use cookies and other tracking tools to keep them running smoothly, keep your account safe, remember your choices, and help you find games and deals that you'll enjoy more. Others help us figure out how pages work and what content is most important. Still others are needed for secure login and payments. You decide how cookies that aren't needed and personalized marketing are used. You can change your mind at any time by going to the settings on your browser or device or, if it's available, by using our on-site cookie settings panel. Some parts of the casino might not work right if you block certain cookies. For example, you might not be able to stay logged in or keep your game settings.
If you don't want to be personalized, you might still see ads, but they will probably be more general and not as relevant to how you like to play. We have to send messages for service reasons, like confirming a deposit of £25, changing the terms, or sending security alerts. Your choice doesn't change those messages. Checking to see if an email or in-app message was opened and which links were clicked on may also be done with tracking tools in these kinds of messages. This can be lowered by changing your marketing preferences, stopping your email client from loading images, or, if available, unsubscribing from promotional emails.
Spreadex Casino may send you updates about products, deals, and services related to your account activity via email, text message, and push notifications. You can choose not to receive these messages. To keep important account communications while cutting down on promotional contact, you can usually change your marketing choices at any time. If you choose not to receive marketing messages, it will not affect transactional or security messages, like confirmations for deposits of £50 or £500, updates on the status of withdrawals, password resets, or important changes to your account. You'll get these to help you keep your account safe and secure.
If you opt out of marketing and still get it after a short time, give it a little time to process and then contact support to make sure your new preferences are applied across all systems. Spreadex Casino may keep track of your opt-out status for compliance and auditing reasons. This is to make sure that your choices are respected in the future.
Spreadex Casino encourages responsible play by letting you set reasonable limits that fit your needs and by giving you ways to self-exclude when you need a longer break. These controls are made to be simple to use and tough to get around, which will help you keep track of your money and time. Your responsible gambling settings and any information about them are treated as private account data. If needed, only trained teams and trusted service providers will be able to access it so that Spreadex Casino can honor your choices, follow the law, and keep you safe from harmful play.
Limits can be used to keep spending in check and stop people from making hasty decisions. Once they are set, they are applied automatically to your whole account and are recorded to make sure they are always used the same way.
As a way to keep people from making hasty decisions, increases to limits might be subject to extra checks or a hearing period. Usually, reductions are made more quickly so that controls can be tightened right away.
Privacy for limits: information about the type of limit, the values you pick, the time and date set, any changes, and the device or channel used to set the limit can be kept safe. This information is only used to make sure your settings are followed, settle disputes, and show compliance when needed. It is not used to send you ads for gambling products. For example, if you set a monthly deposit limit of £300, the system will keep track of deposits and stop them until the limit is met or the period starts over.
Sharing limits information: settings for responsible gambling and related logs can only be shared when needed with regulated partners that help with account operations (like identity verification or compliance providers) or with authorities when required by law. This information is not sold by Spreadex Casino.
Retention: records about set limits and how they were used may be kept for as long as needed by law, for safety reasons, or for auditing. Security controls limit access, keep an eye on it, and keep it safe.
Self-exclusion is for players who want to stop gambling for a set amount of time or forever. When you self-exclude, your account is limited to stop you from gambling. If you try to get around the restriction, extra safety measures will be put in place to protect you.
What is recorded: the date it began, how long it lasted, what was excluded, the steps that were taken to confirm, and the actions that were taken on your account. If you self-exclude, you should no longer receive marketing messages from gambling companies. However, you may still receive important service messages. Access is blocked, but deposits and bets can still be made, and withdrawals of available balances may still be processed after standard security checks.
Sharing information about self-exclusion: If the law or the terms of your license require it, Spreadex Casino may need to share information about your self-exclusion status with other programs or partners that can help enforce your exclusion. It is handled with strict privacy controls, and only the bare minimum of information is shared.
How to ask for help or changes: To make changes or set limits, go to your account's "responsible gambling" section. Talk to customer service from the email address connected to your account if you want to self-exclude or can't get to your settings. If you think that your limits or exclusions were not applied correctly, please let the team know right away so that they can look into it using the logs and make changes quickly.
When you use the Spreadex Casino mobile app, your privacy depends on what the app can do on your phone or tablet. This includes permissions, location, and device identifiers. You have full control over your device through its settings, but permissions, location services, and device identifiers can help the app work better, keep your account safe, and follow the rules set by regulators. This part tells you what these mobile-specific data points usually mean, why they might be asked for, and how to handle them so you can play safely while exposing your personal data as little as possible.
Some mobile operating systems make apps ask for permission before they can use certain features of the device. Only the permissions that Spreadex Casino needs to provide core features, keep your account safe, support responsible play, and stop fraud may be asked for by the casino. Most of the time, you can change these permissions at any time in your phone's settings.
When you're not sure about a permission, it's best to turn it off first and then turn it on when you're sure you need it. You can give users access only once or only "while using the app" on most phones. Your device and settings may let you handle location data in different ways. In the context of a mobile casino, location checks are often used to make sure the service is available in your area, follow the rules, and stop fraud 1. Location information may be given as exact (GPS-level) or roughly (based on network) depending on how your phone is set up. If the app lets you use an approximate location and still let you use the service, that might be a good choice for your privacy. You can stop the app from using location services altogether, set it to "while using," or pick "approximate-only" if that option is available. As a result, if your location is restricted, you might not be able to do certain things, like logging in, placing bets, or starting a 500 £ withdrawal, until the app can confirm your location again.
Device identifiers are computer signals that are unique to your phone or tablet. Ad identifiers that the operating system gives you can be among these. They can be the device model, the operating system version, your IP address, the language settings, and other things. To keep accounts safe, find strange patterns, fix crashes, and keep session integrity, they are often used. Spreadex Casino can use these identifiers to tell if a login attempt comes from a device that matches your normal profile. This lowers the risk of account takeover and lets them look into strange behavior around sensitive actions like changing payment information or making a deposit of 100 £.
Taking care of device identifiers: In the system privacy settings of many devices, you can clear the advertising identifier and stop ads from following you. While still letting security-related device signals work, this cuts down on the use of advertising identifiers for marketing. Check your mobile OS privacy dashboard often, remove permissions you don't need, and make sure your device and apps are up to date to protect your privacy. Strong passcodes, biometric or PIN app locks, and not using shared devices to access your account are all things you can do to make it safer.
Payment information (method type, masked card/bank identifiers, transaction IDs), account information (name, date of birth, address, email, phone), and gameplay records are all things that we collect. Checks for responsible gambling, processing payments, and following the law are all helped by this. Card numbers and CVV are not saved in full. Most of your profile information can be changed, but if you want to change your legal name or date of birth, you'll need to contact support and be ready to show proof.
Before you can withdraw £ or when risk checks happen, you may need to be verified. First, proof of who you are (like a passport or driver's license); second, proof of where you live (like a utility bill or bank statement); and third, proof of how you will pay (like a card with the first six and last four numbers shown; or proof of a bank account). Your files can only be uploaded through the secure area. Payments are only sent to methods linked to your account after they are approved. This helps stop chargebacks and cashouts that aren't authorized.
Payment providers, identity and fraud screening services, and, if necessary, regulators or law enforcement are the only places we share your information that need it to run your account. Partners only get the information they need to do their job, and they are legally required to keep it safe. When the law says so, marketing is opt-in. Your account settings let you change how you want to receive emails, texts, and calls, and you can cancel your subscription at any time. You may still get service emails about payments, security, and changes to the rules.
Our licensing rules and the rules in UK determine what is available. If making an account isn't allowed in UK, you won't be able to do either. We use session controls, encrypted connections, and watching for suspicious logins on both desktop and mobile to keep them safe. To keep your account safe, use a unique password, turn on any available two-step verification, keep your device up to date, and don't make payments on public Wi-Fi. If you think someone has gotten into your account, change your password right away and contact support to stop all withdrawals while we look into it.
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